Terms of service
Last updated: 7 September 2026
Welcome to DLN Jewellery.
These Terms of Service ("Terms") apply to your use of the DLN Jewellery website and to purchases made through our online store.
By using our website or placing an order, you agree to these Terms. Nothing in these Terms limits any mandatory rights you have under Dutch, Belgian or European consumer law where applicable.
Please read these Terms carefully before placing an order.
1. About DLN Jewellery
Our online store is operated by:
DLN Jewellery
Hoge Rijndijk 332
2314 AP Leiden
The Netherlands
Chamber of Commerce (KVK) number: 42155283
Email: support@dln-jewellery.com
Throughout these Terms, "DLN Jewellery", "DLN", "we", "us" and "our" refer to DLN Jewellery.
2. Our Online Store
DLN Jewellery sells jewellery and related products through our online store.
Our online store is currently intended for customers in the Netherlands and Belgium.
You may use our website only for lawful purposes. You must not use the website in any way that could damage, disable or interfere with it, or compromise its security or operation.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, materials, colours, dimensions and other information displayed on our website are accurate.
Colours and appearance may vary slightly depending on your screen settings, device, lighting conditions and photography.
Small variations may also occur between individual pieces where these are inherent to the product or manufacturing process.
The exact material and finish of each piece are stated on the relevant product page.
Please review the product information before placing an order.
4. Jewellery Materials & Care
Our collection includes jewellery made from 316L stainless steel, including selected pieces with 18K Gold PVD plating.
The exact material and finish of each piece are stated on the relevant product page.
Our jewellery is designed for everyday wear. However, how a piece is worn, cleaned and stored can affect its appearance and lifespan.
Gold PVD plated jewellery requires some additional care. We recommend rinsing jewellery with clean water after exposure to seawater and gently removing sand, dirt or residue with a soft brush.
Please see our Jewellery Care Guide for complete care instructions.
Normal wear, scratches or changes resulting from improper care, misuse, chemicals, excessive abrasion or other external factors are not automatically considered manufacturing defects.
This does not affect your statutory rights regarding products that are defective or do not conform to the agreement.
5. Prices
All prices displayed on our website are in euros (€).
Unless clearly stated otherwise, prices shown to consumers include applicable VAT.
Any applicable delivery costs will be displayed during checkout before you place your order.
We may change our prices at any time. Price changes do not affect orders that have already been accepted by us.
If an obvious pricing or technical error occurs, we will contact you as soon as reasonably possible to resolve the situation in accordance with applicable law.
6. Orders
When placing an order, you are responsible for ensuring that the information you provide is complete and accurate.
After placing your order, you will receive an order confirmation by email.
We may refuse or cancel an order where there is a legitimate reason to do so, for example in cases of suspected fraud, an obvious pricing error, payment problems or product unavailability.
If an order has already been paid for and is subsequently cancelled by us, the relevant amount will be refunded.
7. Payments
Available payment methods may include:
- iDEAL
- Bancontact
- Klarna
- Credit and debit cards
- Other payment methods displayed during checkout
The payment methods available to you may depend on your location and will be displayed during checkout.
Payments are processed through the payment providers available through our Shopify store. Your use of a payment method may be subject to the relevant provider's own terms and conditions.
If you choose Klarna or another payment method involving deferred or instalment payments, additional eligibility requirements and terms from that provider may apply.
8. Delivery
We currently deliver to the Netherlands and Belgium.
Orders are shipped using PostNL.
Where possible, orders are shipped as letterbox parcels. Our standard packaging is designed to fit through a standard letterbox, meaning that for many orders you generally do not need to be at home to receive your delivery.
Whether a parcel can be delivered through the letterbox may depend on the shipment, delivery address and local delivery conditions.
Available shipping options, costs and estimated delivery times are displayed on our website or during checkout.
Any stated delivery times are estimates unless we expressly agree to a specific binding delivery date.
We make reasonable efforts to dispatch orders promptly. Delays may occasionally occur due to circumstances outside our reasonable control.
Please ensure that your delivery address is complete and correct before placing your order.
If you notice an error in your delivery information, contact us as soon as possible at support@dln-jewellery.com.
Please see our Shipping Policy for further information about processing, shipping and delivery.
9. Right of Withdrawal & Returns
Consumers generally have the statutory right to withdraw from eligible online purchases within 14 days after receiving the goods, subject to the conditions and exceptions provided by applicable law.
You do not need to provide a reason for exercising your statutory right of withdrawal.
To start a return, please contact:
Please include:
- Your full name
- Your order number
- The item(s) you wish to return
After notifying us of your decision to withdraw, you must send the goods back within 14 days.
Unless otherwise required by law, the direct cost of returning an unwanted item is your responsibility.
Returns can be sent to:
DLN Jewellery
Hoge Rijndijk 332
2314 AP Leiden
The Netherlands
Please see our Returns & Refunds Policy for complete return instructions and conditions.
Nothing in our Returns & Refunds Policy or these Terms restricts your mandatory statutory consumer rights.
10. Earrings & Hygiene
Where earrings or other hygiene-sensitive products are supplied in sealed packaging for health or hygiene protection, the statutory right of withdrawal may cease to apply if the seal is broken or removed after delivery and the product is no longer suitable for return for health or hygiene reasons.
Where the relevant hygiene seal remains intact, eligible products remain subject to the applicable statutory withdrawal rights.
This hygiene exception does not affect your statutory rights if a product is defective, damaged, incorrect or otherwise does not conform to the agreement.
Please see our Returns & Refunds Policy for further information.
11. Refunds
Refunds are handled in accordance with our Returns & Refunds Policy and applicable consumer law.
Once we have received and inspected an eligible return, we aim to process the applicable refund as quickly as possible and normally within 3 business days.
For a valid exercise of your right of withdrawal, the applicable reimbursement will be made no later than 14 days after you notify us of your decision to withdraw.
Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods were sent back, whichever occurs first.
Refunds will be issued using the same payment method used for the original transaction unless you have expressly agreed otherwise.
Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.
12. Exchanges
DLN Jewellery does not currently offer direct exchanges.
If you would like another piece, colour or size, return the original eligible item in accordance with our Returns & Refunds Policy and place a new order.
13. Complimentary Gifts & Promotions
From time to time, DLN Jewellery may offer promotional discounts, discount codes or complimentary gifts.
Specific conditions may apply to individual promotions and will be communicated with the relevant offer.
Discount codes cannot be exchanged for cash and may be subject to expiry dates, minimum purchase amounts or other reasonable conditions.
If a complimentary gift was provided because an order met specific promotional conditions and the entire qualifying order is subsequently returned, the complimentary gift must also be returned.
Where only part of an order is returned, eligibility for the complimentary gift may be reassessed based on the conditions of the applicable promotion.
Nothing in this section limits your statutory consumer rights.
14. Sale Items
Unless a statutory exception applies, purchasing an item at a discounted or sale price does not affect your statutory right of withdrawal.
Eligible sale items may therefore be returned in accordance with our Returns & Refunds Policy.
15. Defective, Damaged or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incorrect or otherwise does not conform to your order, please contact us as soon as possible at:
Please include your full name, order number, a description of the issue and, where possible, photographs clearly showing the problem.
We will assess the situation and provide an appropriate solution in accordance with your statutory rights.
You will not be required to pay the necessary return shipping costs for a valid defective, damaged or incorrect-item claim.
Your statutory rights regarding defective or non-conforming products are separate from your 14-day right of withdrawal.
16. Warranty & Statutory Conformity
Products sold by DLN Jewellery must conform to the agreement and meet the requirements imposed by applicable consumer law.
Any additional commercial warranty offered by DLN Jewellery is provided in addition to, and does not replace or restrict, your statutory rights.
Normal wear and tear or damage caused by misuse, accidents, improper storage, failure to follow reasonable care instructions or other circumstances attributable to the customer are not automatically considered product defects.
Each claim will be assessed based on the specific circumstances and applicable consumer law.
17. Customer Accounts
Our website may allow you to create a customer account.
You are responsible for keeping access to your account secure and confidential.
Please provide accurate information and contact us if you believe your account has been accessed without authorisation.
We may suspend or restrict an account where reasonably necessary to protect our website, customers or business from fraud, misuse or security threats.
18. Intellectual Property
Unless otherwise stated, content available through the DLN Jewellery website, including our branding, logo, text, graphics, product photography, website design and other original content, belongs to DLN Jewellery or is used by us with permission.
You may not reproduce, distribute, commercially exploit or use our protected content without permission, except where permitted by law.
19. Third-Party Services
Our website may use or provide access to services operated by third parties, including payment providers, delivery services and Shopify.
Your use of certain third-party services may also be subject to the applicable third party's terms and privacy practices.
DLN Jewellery is not responsible for independent third-party services beyond the extent for which we are legally responsible.
20. Privacy
We process personal information in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Please review our Privacy Policy for information about what personal information we process, why we process it, how it may be shared and your privacy rights.
21. Website Availability
We aim to keep our website available and functioning correctly.
However, we cannot guarantee that the website will always be available without interruption or technical errors.
We may temporarily restrict access for maintenance, security updates, technical changes or circumstances outside our reasonable control.
This does not affect any rights you may have relating to an order already placed.
22. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
To the extent permitted by law, DLN Jewellery is not responsible for losses resulting from improper use of our products, failure to follow reasonable care instructions or circumstances outside our reasonable control.
Nothing in this section limits your mandatory rights as a consumer.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, services or applicable legal requirements.
The Terms applicable to your purchase are generally those that were in effect when you placed your order, subject to mandatory legal requirements.
The latest version will be published on our website together with the date it was last updated.
24. Governing Law
These Terms and purchases made through DLN Jewellery are governed by Dutch law, subject to any mandatory consumer protections that apply to you in your country of residence.
Nothing in these Terms deprives you of any mandatory protections available to you as a consumer under applicable law.
25. Complaints
If you have a complaint about your order, a product or your experience with DLN Jewellery, please contact us at:
Please include your name, order number where applicable and a clear description of your complaint.
We aim to review and respond to complaints as quickly as reasonably possible.
26. Contact
If you have questions about these Terms, please contact us at:
DLN Jewellery
Hoge Rijndijk 332
2314 AP Leiden
The Netherlands
Email: support@dln-jewellery.com
Chamber of Commerce (KVK) number: 42155283
Please see our Contact Information for further details.
DLN Jewellery
Affordable jewellery that lasts.