CUSTOMER CARE
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Have a question about your order, our jewellery or anything else? Send us a message and we'll be happy to help.
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Browse our most frequently asked questions below.
When will my order be shipped?
We process and pack orders within 1–2 business days. Once your order has been shipped, you will receive your Track & Trace information by email.
Can I track my order?
Yes. After your order has been shipped, you will automatically receive an email with your Track & Trace information.
Can I return my order?
Yes. You have a 14-day return window after receiving your order.
View our return policy →How should I care for my DLN jewellery?
Our jewellery is made for everyday wear. With the right care, you can keep your pieces looking their best for longer.
View the Jewellery Care Guide →Still have a question?
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