Shipping policy
Last updated: 7 September 2026
Thank you for shopping with DLN Jewellery. Below you'll find everything you need to know about the processing, shipping and delivery of your order.
1. Where We Ship
DLN Jewellery currently ships to:
- The Netherlands
- Belgium
All orders are prepared and shipped from the Netherlands.
The available shipping options and applicable shipping costs are displayed during checkout based on your delivery address.
2. Shipping Costs
The Netherlands
Our standard shipping rate within the Netherlands is:
€3.50 per order
We offer FREE standard shipping on orders over €50.
Belgium
Our standard tracked shipping rate to Belgium is:
€4.95 per order
We offer FREE shipping on orders over €50.
The applicable shipping cost will be displayed during checkout before you place your order.
From time to time, we may offer promotional free shipping or other shipping discounts. Any specific conditions will be displayed with the relevant promotion.
3. Order Processing
We aim to prepare and dispatch orders as quickly as possible.
Orders are generally processed within 1–2 business days after your order and payment have been successfully received.
Our business days are Monday to Friday, excluding Dutch public holidays.
Orders placed during weekends or public holidays will generally begin processing on the next business day.
During launches, promotions, public holidays or other particularly busy periods, processing may take slightly longer.
4. Shipping Carrier
Orders to the Netherlands and Belgium are shipped using PostNL.
Where possible, orders are shipped as letterbox parcels. Our standard packaging is designed to fit through a standard letterbox, meaning that you generally do not need to be at home to receive your order.
Whether a parcel can be delivered through the letterbox may depend on the shipment, delivery address and local delivery conditions.
5. Estimated Delivery
After your order has been dispatched, the estimated delivery times are generally:
- The Netherlands: 1–2 business days
- Belgium: 2–3 business days
These delivery estimates apply after your order has been dispatched and are separate from our standard processing time of 1–2 business days.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, such as postal network delays, severe weather, public holidays or unusually busy periods.
Any estimated delivery time does not affect your statutory rights under applicable consumer law.
6. Order Confirmation
After successfully placing your order, you will receive an order confirmation at the email address provided during checkout.
Please check your order and delivery details carefully.
If you notice an error in your order or delivery information, contact us as soon as possible at:
We cannot guarantee that an address or order can still be changed once the order has been prepared or dispatched.
7. Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation by email.
Where tracking is available for the selected shipping method, the relevant tracking information will be included in your shipping confirmation.
Please allow some time for tracking information to become active after your parcel has been handed over to PostNL.
8. Incorrect or Incomplete Delivery Addresses
You are responsible for providing a complete and accurate delivery address during checkout.
Please double-check:
- Your full name
- Street name
- House number and any addition
- Postal code
- City
- Country
If you notice an error, contact us as soon as possible at support@dln-jewellery.com.
If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us so that we can determine the appropriate next steps.
Where a parcel is returned to us because of an incorrect or incomplete address provided by the customer, reasonable additional shipping costs may apply if the order needs to be sent again, to the extent permitted by applicable law.
This does not apply where the delivery problem was caused by DLN Jewellery or the carrier.
9. Delivery Problems
If your tracking information indicates a problem, or your order has not arrived within a reasonable period after dispatch, please contact us at:
Please include:
- Your full name
- Your order number
- A description of the issue
We will investigate the situation and, where necessary, contact PostNL regarding the shipment.
Please do not hesitate to contact us if you believe your parcel has been delayed, lost or incorrectly delivered.
10. Lost Parcels
If your parcel appears to have been lost during delivery, please contact us so that we can investigate the shipment.
Where DLN Jewellery is responsible for delivery under applicable consumer law, we remain responsible for the order until the applicable legal requirements for delivery have been met.
Where necessary, we will investigate the shipment with PostNL and provide an appropriate solution in accordance with your statutory consumer rights.
11. Damaged Parcels or Products
If your parcel or jewellery arrives damaged, please contact us as soon as possible after receiving it.
Please provide:
- Your full name
- Your order number
- A description of the issue
- Clear photographs of the damaged item where possible
- Where relevant, photographs of the shipping packaging and any visible damage to the parcel
We will review the situation and provide an appropriate solution in accordance with your statutory consumer rights.
12. Delivery Responsibility
We are responsible for ensuring that your order is delivered in accordance with applicable consumer law.
A delivery scan, tracking information or other carrier information may be used when investigating the status of a shipment.
Nothing in this Shipping Policy limits or excludes any mandatory statutory consumer rights.
13. Returns
Returning an order to DLN Jewellery is handled separately from our standard delivery service.
For information about return shipping costs, your statutory 14-day right of withdrawal, return conditions, hygiene exceptions and refunds, please see our Returns & Refunds Policy.
Our return address is:
DLN Jewellery
Hoge Rijndijk 332
2314 AP Leiden
The Netherlands
Please follow the instructions in our Returns & Refunds Policy before sending a return.
14. Contact
If you have any questions about shipping or delivery, please feel free to contact us.
DLN Jewellery
Hoge Rijndijk 332
2314 AP Leiden
The Netherlands
Email: support@dln-jewellery.com
Chamber of Commerce (KVK) number: 42155283
You can also view our Contact Information for further details.
We'll be happy to help with any questions about your order.
DLN Jewellery
Affordable jewellery that lasts.