Privacy policy
Last updated: 7 September 2026
At DLN Jewellery, we value your privacy and take the protection of your personal information seriously.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it and the rights you have regarding your personal information.
This Privacy Policy applies when you visit our website, create a customer account, place an order, subscribe to our newsletter or otherwise contact or interact with DLN Jewellery.
1. Who We Are
DLN Jewellery is an online jewellery store based in the Netherlands.
Company name: DLN Jewellery
Address: Hoge Rijndijk 332, 2314 AP Leiden, The Netherlands
Chamber of Commerce (KVK) number: 42155283
Country: The Netherlands
Email: support@dln-jewellery.com
For the purposes of the General Data Protection Regulation (GDPR), DLN Jewellery is responsible for the processing of personal information as described in this Privacy Policy.
2. Personal Information We Collect
Depending on how you use our website and services, we may collect and process personal information including:
- Your first and last name
- Your billing and delivery address
- Your email address
- Your telephone number, where provided
- Order and purchase information
- Customer account information
- Payment and transaction information
- Messages and other communications you send to us
- Newsletter subscription and marketing preferences
- Your IP address
- Device and browser information
- Website activity and technical information
- Information necessary to detect or prevent fraud and misuse
We only collect personal information that is reasonably necessary to operate our online store, fulfil orders, communicate with customers, provide our services and comply with our legal obligations.
3. How We Use Your Personal Information
Processing Your Orders
We use information such as your name, contact details, delivery address and order information to:
- Process and fulfil your order
- Process and administer payments
- Send order and shipping confirmations
- Arrange delivery of your order
- Process returns and refunds
- Provide customer support
The primary legal basis for this processing is that it is necessary to perform our contract with you or to take steps at your request before entering into a contract.
Customer Accounts
If you choose to create a customer account, we process the information associated with your account to provide and manage account functionality and make it easier for you to use our online store.
Customer Service
When you contact us, we process the information you provide to respond to your question, request, complaint, return or other customer service enquiry.
Depending on the nature of your request, this processing may be necessary for the performance of our contract with you or based on our legitimate interest in providing effective customer service and operating our business.
Legal and Administrative Requirements
We may retain and process certain personal information where necessary to comply with legal obligations, including applicable tax, accounting and administrative requirements.
Security and Fraud Prevention
We may process certain transaction, device and technical information where necessary to protect our online store, customers and business against fraud, misuse, security incidents and other unlawful activity.
This processing is based on our legitimate interest in protecting our business and customers.
4. Newsletter & Marketing Emails
You can choose to subscribe to the DLN Jewellery newsletter, for example through our newsletter sign-up form or promotional offers available on our website.
When you subscribe, we may use your email address through Shopify Email to send marketing communications such as new product launches, DLN Jewellery news, special offers, discounts, promotions and other relevant DLN Jewellery updates.
Where required by law, we send these communications based on your consent.
You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.
You may also contact us at support@dln-jewellery.com to request that we stop sending you marketing communications.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages relating to your orders or account.
5. Payments
Payments through our online store may be processed using payment methods such as:
- iDEAL
- Bancontact
- Klarna
- Credit and debit cards
- Other payment methods displayed during checkout
The payment methods available to you may depend on your location and will be displayed during checkout.
Payments may be processed by Shopify Payments, Mollie or other payment providers enabled through our Shopify store.
These payment providers may process personal information necessary to complete your transaction, verify payments, prevent fraud and comply with their legal obligations.
DLN Jewellery does not receive or store your complete payment card details when this information is processed directly by our payment providers.
Your use of a particular payment method may also be subject to the privacy policy and terms of the relevant payment provider.
6. Shopify
Our online store is hosted by Shopify.
Shopify provides the ecommerce infrastructure that allows us to operate our website and online store, process orders and provide customer functionality.
As part of providing these services, Shopify may process personal information relating to visitors and customers on our behalf.
Depending on the Shopify services and features enabled on our store, Shopify may also process certain information for purposes described in Shopify's own privacy documentation.
7. Delivery
We use PostNL to deliver orders to customers in the Netherlands and Belgium.
Where necessary to fulfil your order, we may provide PostNL with information required for delivery, such as your name, delivery address, contact information and information necessary to identify and deliver your parcel.
We only provide personal information that is reasonably necessary to arrange and complete delivery.
8. Cookies & Similar Technologies
Our website may use cookies and similar technologies to help our website and online store function correctly and securely.
These may be used for purposes such as remembering your shopping cart, maintaining website and checkout functionality, remembering preferences, maintaining security, preventing fraud and understanding the performance of our website.
Where cookies or similar technologies require your consent under applicable law, we will request your consent before using them.
You can manage your applicable privacy and cookie preferences through the cookie and privacy controls provided on our website.
At present, DLN Jewellery does not intentionally use separate advertising pixels such as Meta Pixel or TikTok Pixel. If we introduce additional advertising, analytics or tracking technologies in the future, we will update our privacy practices and obtain consent where required.
9. Who We Share Personal Information With
We do not sell your personal information.
We only share personal information where reasonably necessary to operate our online store, fulfil your order, provide our services or comply with legal obligations.
Recipients may include:
- Shopify, for operating and providing our ecommerce environment
- Shopify Payments, for processing eligible payments
- Mollie, where used to process payments
- Shopify Email, for sending marketing communications
- Other payment providers supporting the payment methods available through our store
- PostNL, for delivering orders
- Professional advisers or service providers where reasonably necessary
- Government authorities or other parties where disclosure is required by law
These parties may process personal information only as permitted by applicable law and according to their respective roles and responsibilities.
10. International Data Transfers
Some of the service providers we use may process or store personal information outside the Netherlands or the European Economic Area (EEA).
Where personal information is transferred internationally, appropriate safeguards will be applied where required under applicable data protection law.
Our ecommerce provider, Shopify, operates internationally and may process information in countries outside the EEA.
11. How Long We Keep Your Personal Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or for as long as required by applicable law.
For example:
- Order, invoice and transaction information may be retained for the period required under applicable Dutch tax and accounting legislation.
- Customer service communications may be retained for as long as reasonably necessary to handle enquiries, disputes or legal claims.
- Customer account information may be retained while your account remains active and, where necessary, for an appropriate period afterwards.
- Newsletter information may be retained until you unsubscribe or withdraw your consent, subject to information we may need to retain to record your opt-out.
When personal information is no longer necessary, we will delete or anonymise it where appropriate.
12. Your Privacy Rights
Under the GDPR, depending on the circumstances, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing based on legitimate interests
- Withdraw your consent at any time where processing is based on consent
- Request portability of certain personal information
- Lodge a complaint with a competent data protection authority
Withdrawing your consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
Some rights are subject to legal exceptions. For example, we may be required to retain certain transaction information even after you request deletion because of our tax or accounting obligations.
To exercise your privacy rights, please contact us at:
We may need to verify your identity before completing certain requests.
13. Complaints
If you believe we have not handled your personal information correctly, please contact us at:
You also have the right to lodge a complaint with the Dutch data protection authority, the Autoriteit Persoonsgegevens, or another competent supervisory authority where applicable, including the competent authority in your country of residence.
14. Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
15. Children's Privacy
Our website and products are not specifically directed at children.
We do not knowingly collect personal information from children where parental or guardian consent would be legally required.
If you believe that a child has provided personal information to us inappropriately, please contact us at support@dln-jewellery.com.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example when our services, suppliers, website functionality or legal obligations change.
When we make changes, we will publish the updated version on our website and update the Last updated date at the top of this page.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, how we process your personal information or your privacy rights, please contact us at:
DLN Jewellery
Hoge Rijndijk 332
2314 AP Leiden
The Netherlands
Email: support@dln-jewellery.com
Chamber of Commerce (KVK) number: 42155283
You can also view our Contact Information for further details.
DLN Jewellery
Affordable jewellery that lasts.