Contact information

Last updated: 7 September 2026

Have a question about your order, our jewellery, shipping, returns or anything else related to DLN Jewellery? We're happy to help.

Customer Support

Email: support@dln-jewellery.com

We aim to respond to all enquiries within 1–2 business days.

Our business days are Monday to Friday, excluding Dutch public holidays.

Contacting us about an existing order? Please include your full name and order number so we can assist you as quickly as possible.

Returns

Would you like to return an item? Please contact us first at:

support@dln-jewellery.com

Please include:

Your full name
Your order number
The item(s) you would like to return

If you are exercising your statutory right of withdrawal, you do not need to provide a reason for your return.

Once you have notified us of your return, eligible items can be sent in accordance with our return conditions to:

DLN Jewellery
Hoge Rijndijk 332
2314 AP Leiden
The Netherlands

Please see our Returns & Refunds Policy for full details about return conditions, return shipping costs, refunds, hygiene exceptions and your statutory 14-day right of withdrawal.

Shipping Questions

Have a question about an order that has already been shipped? Please include your order number and, if available, the relevant tracking information when contacting us.

Orders to the Netherlands and Belgium are shipped with PostNL.

Please see our Shipping Policy for full details about order processing, shipping and delivery.