Refund policy

Last updated: 7 September 2026

At DLN Jewellery, we hope you love your new jewellery. If you change your mind, you may return eligible items in accordance with the conditions below.

1. 14-Day Right of Withdrawal

You have 14 days from the day you receive your order to notify us that you wish to return one or more items.

To start a return, please contact us at:

support@dln-jewellery.com

Please include:

Your full name
Your order number
The item(s) you would like to return

You do not need to provide a reason for your return when exercising your statutory right of withdrawal.

Once you have notified us of your decision to withdraw, you must send the item(s) back within 14 days.

Please contact us before sending your return where possible so that we can provide you with the correct return instructions.

Return Address

DLN Jewellery
Hoge Rijndijk 332
2314 AP Leiden
The Netherlands

2. Return Shipping

The direct cost of returning an unwanted item is your responsibility, unless the product is defective, damaged, incorrect or otherwise does not conform to the agreement.

Returns should be sent using a suitable letterbox parcel or another appropriate shipping method that provides adequate protection for the jewellery during transport.

Please return your jewellery in the original DLN Jewellery shipping box where possible. If you no longer have the original shipping box, you may use another suitable package that adequately protects the jewellery during transport.

We strongly recommend using a shipping method that provides proof of shipment or tracking. Please keep this proof until your return has been fully processed.

Where you are responsible for arranging the return shipment, we cannot accept responsibility for a return parcel that does not reach us. This does not affect any rights you may have against the shipping provider or under applicable law.

3. Condition of Returns

You may inspect and try your jewellery in the same way that you reasonably would in a physical store.

Please handle the jewellery carefully and, where possible, return it with its original packaging.

You may be responsible for any reduction in value caused by handling the jewellery beyond what is necessary to establish its nature, characteristics and functioning.

Please make sure all returned items are adequately protected before sending them back.

4. Earrings & Hygiene

Where earrings are supplied in sealed packaging for health or hygiene protection, the statutory right of withdrawal may cease to apply if the hygiene seal is broken or removed after delivery and the item is no longer suitable for return for health or hygiene reasons.

If the relevant hygiene seal remains intact, eligible items remain subject to the normal statutory right of withdrawal.

This hygiene exception does not affect your statutory rights if an item is defective, damaged, incorrect or otherwise does not conform to the agreement.

5. Damaged, Defective or Incorrect Items

Please inspect your order as soon as reasonably possible after receiving it.

If your jewellery arrives damaged or defective, you receive the wrong item, or the product otherwise does not conform to the agreement, please contact us as soon as possible at:

support@dln-jewellery.com

Please include:

Your full name
Your order number
A clear description of the issue
Clear photographs showing the problem where possible

We will assess the situation and provide an appropriate solution in accordance with your statutory consumer rights.

You will not be required to pay the necessary return shipping costs for a valid defective, damaged or incorrect-item claim.

Your statutory rights regarding defective or non-conforming products are separate from your statutory right of withdrawal.

6. Refunds

Once we have received and inspected your return, we aim to process your refund as quickly as possible and normally within 3 business days.

For a valid exercise of your right of withdrawal, the applicable reimbursement will be made no later than 14 days after you notify us of your decision to withdraw.

Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Your refund will be issued using the same payment method used for the original transaction, unless you have expressly agreed otherwise.

DLN Jewellery will not charge you a fee for receiving the refund.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

7. Original Delivery Costs

If you exercise your right of withdrawal for your entire order, we will also refund the standard delivery costs you originally paid.

If you selected a more expensive delivery method than our standard delivery option, we are not required to refund the difference between that delivery method and our standard delivery option.

If you return only part of your order, the original delivery costs are not refunded where those delivery costs would also have applied to the items you kept.

The cost of sending your return back to DLN Jewellery remains your responsibility unless the item is defective, damaged, incorrect or otherwise does not conform to the agreement.

8. Exchanges

DLN Jewellery does not currently offer direct exchanges.

If you would like another colour, size or piece, please return the original eligible item in accordance with this policy and place a new order through our online store.

9. Sale & Discounted Items

Sale and discounted items can be returned under the same conditions as regularly priced items, provided they are eligible for return under this policy.

A discount or promotional price does not by itself remove your statutory right of withdrawal.

10. Complimentary Gifts & Promotions

If your order included a complimentary or promotional gift and you return your entire qualifying order, the complimentary gift must also be returned.

If the complimentary gift is not returned, we may take its stated or reasonable value into account when processing the refund, but only to the extent permitted by applicable law.

If you return only part of your order and the remaining order still meets the conditions of the promotion under which the gift was provided, you may keep the complimentary gift.

Additional conditions may apply to specific promotions and will be communicated with the relevant offer.